Help

Take payments for tee times

To take credit card payments for tee times, your course needs a Stripe account of its own. You can open a new one or connect one you already have. Either way you set it up once, from the Golfer Payments page in your SCORD portal. A new account takes about ten minutes when you have the right details on the desk.

What the account is

Stripe is the company that moves the money. Your course gets its own Stripe account, in your course's name, and golfer payments land in your course's bank account.

SCORD never holds your money and takes no cut of a golfer booking. You can sign in to Stripe directly at any time, and you can disconnect the account from SCORD whenever you want.

Stripe accounts are set up for courses in the United States. If your course banks outside the United States, write to hello@scord.golf before you start.

Two ways to connect

Open a new Stripe account

Press Connect Stripe on the Golfer Payments page. Already use Stripe? Sign in with your current Stripe login when Stripe asks. Stripe opens a separate account for golfer payments and can reuse the business and bank details you already gave it, so you check them instead of typing them again.

Use the Stripe account you already have

Your course already takes payments through Stripe, for the pro shop, events or a restaurant? You can connect that same account. You sign in to Stripe, approve SCORD, and Stripe sends you back here.

Golfer payments then go straight into that account. They share its balance, its payouts and the name on its card statements with everything else your course sells through it, so a round and a pro shop sale land in the same deposit.

SCORD takes no cut of a golfer booking. Disconnecting removes SCORD's access to the account. The account, its balance and its history stay yours.

If a shop or booking system opened the account for you, Stripe may not let SCORD connect it. Open a new Stripe account instead.

The button for this is called Connect an existing Stripe account. It appears on the Golfer Payments page when SCORD has turned this option on. If you do not see it, write to hello@scord.golf.

What to have ready for a new account

  • Your business EIN, or your Social Security numberStripe asks for the EIN if the course is a company, a municipal department or a non-profit. If you run the course as a sole proprietor, it asks for your Social Security number instead.
  • Your bank routing and account numbersThis is the account the golfer payments land in. A voided check or a statement has both numbers on it.
  • A photo of your driver's license or passportStripe verifies the person opening the account. A clear photo from your phone is enough.
  • The course address and phone numberThese appear on the golfer's card statement, so they should be the ones a golfer would recognize.
  • About ten minutesYou can stop partway. Stripe saves what you entered and the portal gives you a Resume setup button.

How to start

  1. Sign in to your SCORD portal and open Golfer Payments.
  2. To open a new account, read the list under Open a new Stripe account, then press Connect Stripe. To use the account you already have, press Connect an existing Stripe account.
  3. For a new account, fill in Stripe's form. It asks about your business, the person opening the account, and where payouts should land. For an account you already have, sign in to Stripe and approve SCORD.
  4. Stripe sends you back to the portal when you are done. The Golfer Payments page then shows Connected.

To disconnect later, press Disconnect on the same page. Disconnect stops SCORD from taking golfer payments into this account. The account stays open in your Stripe dashboard. For an account you connected yourself: Disconnect removes SCORD's access to this Stripe account. The account, its balance and its history stay yours.

If bookings still depend on the account, such as tee times golfers have paid for, refunds that are not finished, saved credit cards held for no-show fees or credit card disputes that are still open, Disconnect tells you how many before it does anything. SCORD cannot refund them or charge a no-show fee once you disconnect, so cancel and refund the ones that will not be played first.

If your Payments page says Verifying

Stripe is verifying your details. This usually takes a day or two. You can take credit card payments once it finishes. Verifying is not a problem and is not the same as a paused account. It means you finished Stripe's form and Stripe is checking what you sent.

Nothing is needed from you right now. Check back here in a day or two, and the status will read Connected once Stripe is done.

If Stripe says it needs more information

Stripe sometimes asks for a document after you finish, or checks a detail before it turns payouts on. When that happens your Golfer Payments page lists exactly what Stripe is waiting for, in plain words, with the date Stripe wants it by. Press Resume setup and Stripe takes you straight to the field it is missing.

If you connected an account you already had, there is no Resume setup button, because SCORD did not open that account. The page shows Open Stripe instead, and you finish the list in your own Stripe dashboard.

Nothing on your tee sheet stops while you sort it out. Golfers can still book; they just cannot pay by credit card until the account is cleared.

Getting help

If a question from Stripe does not make sense for your course, write to hello@scord.golf with your course name and we will work out what Stripe is asking for.